International Returns and Refund Policy

Last updated: October 29, 2026

This policy is provided by Jorge Yahir Aguilar Ruiz, a sole proprietor operating under the NUZZLE brand.

15-Day Returns

You may request a return within 15 calendar days after receiving your product.

To meet this deadline, you must contact us before the end of the 15th day. The product does not need to physically reach our authorized return location within those 15 days.

If the mandatory consumer protection laws of your country, state, province, or territory provide a longer period or additional rights, those laws will apply.

Conditions for Change-of-Mind Returns

To qualify for a voluntary change-of-mind return, the product must:

• Be in the same condition in which it was received.

• Be unworn, unused, and unwashed.

• Be free from stains, odors, pet hair, alterations, or damage occurring after delivery.

• Have its original tags attached.

• Include its original packaging whenever reasonably possible.

• Be accompanied by the order number or other proof of purchase.

You may open the package and carefully inspect or try on the garment to check its size, appearance, and fit. However, products showing use beyond what is reasonably necessary to inspect them will not qualify for a change-of-mind return.

These conditions do not reduce your rights when a product is defective, damaged, incorrect, or materially different from its description.

How to Request a Return

To request a return, contact us at:

hello.nuzzle@use.startmail.com

Please include:

• Your full name.

• Order number.

• The product you wish to return.

• The reason for the return.

• Photographs when necessary to document damage, a defect, or an incorrect product.

After reviewing your request, we will send you return instructions and the authorized return address.

Do not send returns to our business address or to the address shown on the original package. Our business address at 3840 Edna Pl, Apt. 6, San Diego, California 92116, United States, does not process returns.

Products sent without instructions or to an unauthorized address may not be received or may experience processing delays. This requirement does not limit any statutory withdrawal or return rights available to you.

Return Shipping Costs

If a return is requested because you changed your mind, selected the wrong size, or for another reason not attributable to NUZZLE, you will be responsible for the direct cost of return shipping, where permitted by applicable law.

We do not charge a restocking fee for accepted returns.

We recommend using a tracked shipping service and keeping your shipping receipt until your refund has been completed.

If NUZZLE provides a return label, we will tell you in advance whether the label is free or whether its cost will be deducted from your refund, where such a deduction is permitted by law.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If your product is damaged, defective, incorrect, or materially different from its description, contact us as soon as possible at:

hello.nuzzle@use.startmail.com

Include your order number and clear photographs of the product, packaging, and shipping label.

After evaluating the issue, we will provide the appropriate remedy, which may include a replacement, repair, price reduction, or refund, depending on the circumstances and applicable law.

If the product is confirmed to be defective, damaged, or incorrect, NUZZLE will cover or reimburse reasonable return shipping costs.

Requirements concerning use, tags, or original packaging do not remove any statutory rights relating to defective products.

Sale Items and Exceptions

Products purchased during ordinary sales or promotions may be returned under this policy.

We do not accept voluntary change-of-mind returns for:

• Gift cards.

• Personalized or custom-made products.

• Products that have been worn, washed, altered, or damaged after delivery.

• Items clearly identified as “final sale” before purchase, where applicable law permits their exclusion from returns.

These exclusions do not apply when a product is defective, damaged, incorrect, materially different from its description, or when applicable law requires us to accept the return.

Exchanges

We do not currently process direct exchanges.

To receive a different size or color, request a return of the original product and place a new order after the return has been accepted. Availability of the replacement product is not guaranteed until the new order is completed.

If you received a size or color different from the one shown in your order confirmation, we will treat the matter as an incorrect product.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund has been approved.

When applicable, we will issue the refund to your original payment method within 10 business days after approval, or sooner if applicable law requires a shorter period.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Where permitted by law, we may reasonably reduce the refund to reflect a loss in value caused by wear, washing, alterations, missing parts, damage, or handling beyond what was necessary to inspect the product.

If more than 15 business days have passed since we confirmed that your refund was issued and it has not appeared in your account, contact us at hello.nuzzle@use.startmail.com.

Original Shipping Charges

For voluntary change-of-mind returns, original shipping charges are non-refundable unless applicable law provides otherwise.

If a product is defective, damaged, incorrect, or was not delivered as agreed, we will refund the applicable shipping charges when legally required.

Where the law requires us to refund the original shipping charge following a cancellation, we will refund at least the cost of standard delivery. Additional costs for expedited or more expensive delivery selected by the customer may be excluded where permitted by law.

European Union and European Economic Area

Consumers in the European Union and European Economic Area generally have the right to withdraw from an online purchase without giving a reason.

You may notify us of your decision within 14 calendar days after receiving the product. After notifying us, you must return the product within the applicable statutory period, generally an additional 14 days.

Where required, we will refund the product price and the cost of standard delivery. You will be responsible for the direct cost of a change-of-mind return if you were informed of that responsibility in advance and applicable law permits it.

Where permitted by law, we may wait until we receive the product or proof that it was sent before issuing the refund.

NUZZLE’s 15-day commercial return policy does not reduce any statutory guarantee or other rights relating to defective or misdescribed products.

United Kingdom

Consumers in the United Kingdom may generally notify us of a cancellation within 14 days after receiving the product and have an additional 14 days to return it.

Where required, we will refund the amount paid and the cost of standard delivery within the applicable statutory period. This policy does not limit any rights relating to defective, damaged, or unfit products.

Australia, New Zealand, and Other Territories

Our 15-day change-of-mind policy is provided in addition to any applicable statutory consumer guarantees.

Nothing in this policy excludes, restricts, or modifies any right to a repair, replacement, price reduction, refund, compensation, or other remedy that cannot legally be excluded.

If the mandatory laws of your place of residence provide greater rights than this policy, those protections will apply.

Seller Information

Legal seller: Jorge Yahir Aguilar Ruiz
Legal structure: Sole proprietor
Brand name: NUZZLE
Business address: 3840 Edna Pl, Apt. 6, San Diego, California 92116, United States
Telephone: +1 (619) 705-0340
Email: hello.nuzzle@use.startmail.com
Country of establishment: United States

The business address above does not process returns. The authorized return address will be provided by email after a return is requested.